Your Privacy With Billybillion Casino

This Privacy Policy explains what personal information we collect when you play at Billybillion Casino, why we collect it, how long we keep it and the choices you have. It applies to every visitor and registered player on billybillion-aud.com. We operate under Curaçao licence 8048/JAZ2019-015 and handle your data in line with Australian Privacy Principles and, where applicable, GDPR standards.

What Personal Data We Collect

When you register an account, verify your identity, deposit or withdraw, or simply browse our site, we gather different categories of information. Below is the full list of what we hold and where it comes from.

• Identity data: your full name, date of birth, email address, phone number and residential address, provided by you at registration.
• Verification documents: copies of your ID, proof of address and payment method evidence submitted for KYC checks before your first withdrawal.
• Transaction data: deposit and withdrawal records, amounts in AUD or supported currencies, payment method details and timestamps.
• Technical data: IP address, device type, operating system, browser type and language settings collected automatically.
• Gameplay behaviour: bets placed, games played, win and loss history, session duration and bonus usage.
• Marketing preferences: which promotions you opt into, communication channels you accept and your consent records.

How We Use Your Information

We process your data only for defined purposes connected to running our casino. Each purpose below maps to a legal basis explained in the next section, and we never sell your personal information to advertisers.

• Creating and managing your player account and VIP club membership.
• Verifying your identity under KYC rules before processing withdrawals.
• Processing deposits and withdrawals through your chosen payment method.
• Preventing fraud, money laundering, bonus abuse and multiple-account creation.
• Monitoring gambling behaviour to support responsible-gaming tools such as deposit limits and session reminders.
• Sending you marketing offers where you have consented, such as our Friday reload or weekly cashback promotions.
• Meeting legal and regulatory obligations, including reporting to the Curaçao licensing authority.

The Legal Bases We Rely On

Contract

We process identity, account and transaction data to perform our contract with you. Without this data we cannot open your account, process your payments or pay out winnings, so these processes are necessary for the service you requested.

Legal obligation

Anti-money-laundering and KYC rules require us to verify your identity and retain transaction records for at least five years. We also respond to lawful requests from regulators and financial institutions where required.

Legitimate interest

We rely on legitimate interest for fraud prevention, security monitoring, aggregate analytics and improving our game lobby. These purposes benefit you and other players, and we balance them against your privacy rights through minimisation and access controls.

Consent

Marketing emails, SMS and personalised bonus offers are sent only where you have opted in. You can withdraw consent at any time from your account settings or by contacting support, without affecting your ability to play.

How Long We Keep Your Data

We retain each category of data only as long as needed for its purpose, then delete or anonymise it. Gambling regulations require longer retention for financial records than for marketing preferences.

Who We Share Data With

We share your personal data only with service providers who need it to deliver our casino, and always under strict contractual confidentiality terms. We never disclose your data for third-party advertising.

• Payment processors handling your deposits and withdrawals, including card networks, e-wallets and crypto gateways.
• KYC and AML verification providers that check your ID documents and screening lists.
• The Curaçao licensing authority and other regulators where legally required.
• Analytics and hosting providers that help us run and improve the site, under data processing agreements.
• Game providers receiving only your player ID and session data needed to deliver gameplay, never your full identity.

Where a provider processes data outside Australia, we rely on standard contractual clauses or equivalent safeguards to keep protection consistent with Australian law.

Your Rights Over Your Data

You control your personal information. Submit any request through our privacy contact below and we will respond within 30 days. Verification of your identity may be required before we act on a request, and we never charge a reasonable fee for access.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete details.
• Erasure: request deletion where no legal retention duty applies.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdrawal of consent: stop marketing at any time via account settings or the unsubscribe link.
• Complaint: raise concerns with us first, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Cookies And Tracking Technologies

We use essential cookies to keep you logged in and remember your preferences, plus optional analytics and marketing cookies where you consent through our cookie banner. Full details, including how to manage or delete cookies in your browser, are on our dedicated Cookies Policy page.

How We Protect Your Information

All traffic between your device and our servers runs over TLS encryption, and payment data is handled exclusively by PCI DSS certified processors, never stored on our own servers.

Access to player data is limited to staff who need it for support, payments or compliance, protected by role-based access controls and audit logging. We test our systems regularly and keep a documented incident response plan.

If a data breach occurs that is likely to cause you serious harm, we will notify affected players and the relevant regulator as soon as practicable, in line with the Notifiable Data Breaches scheme.

Contact Our Data Team

Questions about this policy, your data or a rights request can go to our Data Protection Officer at [email protected], or to Billybillion N.V. via [email protected]. Our live chat team is available 24/7 and will route privacy matters to the right person. This policy was last updated in 2026.

Frequently Asked Questions

Does Billybillion Casino sell my personal data?

No. We never sell your information to advertisers or data brokers. We share data only with payment, verification and analytics providers needed to run the casino.

Why do you need my ID before my first withdrawal?

KYC verification is a legal requirement under our Curaçao licence. We check your ID, proof of address and payment method to prevent fraud and money laundering.

How do I stop marketing emails?

Use the unsubscribe link in any email, switch off notifications in your account settings, or contact support. We stop marketing immediately and keep only a record of your withdrawn consent.

How long do you keep my transaction history?

Regulations require us to keep transaction and KYC records for a minimum of five years after your account closes. Marketing data is deleted as soon as you withdraw consent.

Who do I complain to about my privacy?

Contact us first at [email protected]. If unresolved, you can complain to the Office of the Australian Information Commissioner or your local data protection authority.