Our Terms and Conditions

These terms govern every visit, deposit and wager you make on our platform at billybillion-aud.com. Please read them before you register.

Accepting Our Terms

By ticking the acceptance box at registration, or by simply logging in and placing a wager, you confirm that you have read, understood and agreed to these terms in full. The agreement takes effect the moment your account is created and continues until either you or we close it. If you do not accept any part of these terms, you must not use our platform.

We operate under licence 8048/JAZ2019-015 issued in Curaçao, and our platform has served players since 2017. These terms sit alongside our privacy policy and any bonus rules published on individual promotion pages; where a promotion has its own conditions, those conditions apply in addition to what you read here.

Who Can Register With Us

You may open an account only if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We do not accept players from the USA, the UK, the Netherlands, Belgium, Spain, France, Israel, Iran or North Korea. Registration from those territories, including attempts via VPN, voids all winnings.

One account per person, per household, per IP address and per payment method. Before your first withdrawal we verify your identity, so you will need a valid photo ID, proof of address and verification of your payment method. We may request these documents at any point, and you must supply accurate, current information.

• Provide truthful personal details and keep them up to date.
• Keep your login credentials confidential; you are responsible for all activity under your account.
• Notify us immediately at [email protected] if you suspect unauthorised access.
• Complete identity verification before your first withdrawal and upon any later reasonable request.

Deposits and Withdrawals

You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Paysafecard or the cryptocurrencies we support, including Bitcoin, Ethereum and Tether. Withdrawals run through PayID, card, e-wallet, bank transfer or crypto, and we do not charge fees on either side. Our stated processing window is 0 to 1 hours once verification is complete.

The minimum deposit and minimum withdrawal are both 30 AUD, with withdrawal caps of 8000 AUD per day and 32000 AUD per month. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules. If your account stays dormant for 12 consecutive months, we may apply an administrative fee after notifying you, and we will reactivate the account the moment you log back in and contact us.

Bonus and Promotion Rules

Every bonus we offer, from the welcome package to the Friday reload, weekly cashback, daily free spins and slot tournaments, carries its own published conditions. As a general rule, bonus funds must be wagered the stated number of times before any winnings become withdrawable, and each promotion has an expiry window after which unused bonus funds and winnings are forfeited.

While a bonus is active, the maximum bet per round is capped, and certain games may be excluded from wagering contribution or from play altogether. The specific figures for each offer appear on the relevant promotion page, and those figures prevail over anything general stated here.

• Activate a bonus before you start playing, or the play will not count.
• Respect the maximum bet limit while wagering is in progress.
• Play only games that contribute to the wagering requirement.
• Complete wagering within the promotion's validity period.
• Withdraw only after all conditions of every active bonus are met.

Conduct We Do Not Accept

We rely on fair play, and we protect it firmly. Any attempt to gain an unfair advantage gives us the right to withhold winnings, void bonuses, confiscate balances and permanently close the account. The list below is not exhaustive, and we may act on comparable conduct even if it is not named.

Investigations can include reviewing gameplay logs, payment records and device data. If we withhold funds pending an investigation, we will tell you and give you a genuine opportunity to respond.

• Fraud, forgery or supplying false information at any stage.
• Chargebacks or reversed payments on any deposit method.
• Multiple accounts held by one person or across linked households.
• Systematic bonus abuse, including low-risk wagering patterns.
• Collusion, chip dumping or coordinated exploitation of promotions.
• Bots, scripts or any automated play without our written consent.
• Masking your location with a VPN or proxy to bypass restrictions.

Playing Responsibly and Self-Exclusion

Gambling should stay a form of entertainment, never a way to make money or escape problems. On our platform you can set daily, weekly and monthly deposit limits, loss limits and session reminders at any time from your account settings, and we apply them immediately. Limits can be lowered straight away; raising or removing them takes effect only after a cooling-off period.

You can self-exclude for a fixed term or permanently by contacting [email protected], available 24/7, and we will close access to your account within that period. If we notice patterns suggesting gambling harm, we will contact you and may restrict your account while we do. Free, confidential help is available from Gambling Help Online on 1800 858 858.

Closing Your Account and Complaints

You can close your account at any time by writing to [email protected], provided all active bonuses have been settled and no investigation is pending. We will return your withdrawable balance through your verified payment method. We may also close or suspend an account ourselves if these terms are breached, if we are legally required to, or if we reasonably believe play is causing you harm.

If something goes wrong, contact our live chat or email first; most matters are resolved on the same day. If you are not satisfied with the outcome, you can escalate the complaint to our licence authority in Curaçao. These terms are governed by the laws of Curaçao, and its courts have jurisdiction over any dispute that cannot be settled directly.

• Step 1: raise the issue with support and receive a reference number.
• Step 2: request escalation to a senior manager if unresolved.
• Step 3: refer the matter to the licensing authority as a final avenue.

How We Update These Terms

We review these terms regularly and may amend them to reflect changes in law, licensing conditions, payment processing or our services. Updates take effect 7 days after we publish the revised version and notify you by email or an in-platform notice, except where an earlier date is required by law or needed to protect players or the integrity of the platform.

Your continued use of our platform after the effective date counts as acceptance of the revised terms. If you disagree with a change, close your account before the effective date, and we will return your withdrawable balance. The current version, with its revision date, always lives on this page.

Frequently Asked Questions

How old do I have to be to play at Billybillion Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts may be closed and associated winnings voided.

How do I self-exclude from the platform?

Email [email protected] or use live chat, available 24/7, and we will apply a fixed-term or permanent self-exclusion to your account immediately.

What happens if I breach the bonus rules?

Bonus funds and winnings derived from them can be forfeited, and repeated or serious abuse can lead to permanent account closure under our prohibited conduct clause.